Terms & Conditions
For the purposes of these terms of letting the “guest” shall mean the person named on the reservation form and Barrow Hill Barns (T N Luff & Partners) shall be referred to as “we” or “us”.
A provisional booking shall be held for no longer than 48 hours (unless by agreement) and shall become a firm booking when we have received a completed booking form and a deposit equal to 25% of the total amount.
Remittances must be made in £s sterling as set out in the invoice by one of the following methods: bank transfer (sort code: 60-16-26 account number: 66448719); debit card, or credit. Any charges raised against us by a guest’s bank for handling bank transfers or other payments or shortfalls will be passed on to the guest.
When a booking enquiry is submitted via our online reservation system, an automatic summary is generated and sent to the email address provided. This summary does not form a contract between the guest and us. A contract shall only arise when the deposit has been paid and we have confirmed the booking in writing by email. The contract is governed by English Law, and any statutory rights are not affected by anything contained in these booking conditions.
4. Joint bookings
In the event that two or more parties are taking a single cottage together, or more than one cottage, the booking is to be made under a single name (the guest), who shall be responsible for all payments and damage.
All correspondence will be by email. We do not warrant, and are not responsible for, the accuracy of any verbal information given or any statement made by our staff or employees.
6. Damages deposit
A security deposit of £300 will be held on your card (the payment card you used for your booking) in the form of a pre-authorisation. This will be held on your card from 2 days prior to your booking start date and will be released no later than 7 days after your holiday (subject to clause 16 below). Please ensure your payment card is valid throughout your stay.
7. Final payment
The full balance of the total holiday cost is payable no later than 8 weeks before the date of arrival. Reminders or receipts will not be sent unless requested. If the full balance is not paid on time, we reserve the right to cancel the holiday booking, in which case the deposit will be forfeited.
Cancellations must be immediately notified to us by phone and confirmed in writing or by email. We will use our best endeavours to re-let your booking, but will not be bound to accept any booking for your property, especially if we have alternative properties available. For cancellations where we are able to re-let:
- If a deposit has been paid
this will be refunded, less an administration fee.
- If the final balance payment has been made we will refund you our final letting price (which may be less than you paid), less an administration fee.
If we are unable to re-let there will be no refund under any circumstances and you will still be responsible for the full rental cost. Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.
9. Change of booking
An administration fee of £25 is charged for any changes to a booking. Bookings may not be transferred within one month of the visitor’s holiday or from one year to another. If the transfer also involves reducing the length of the holiday e.g. from two weeks to one week, it will be regarded as a cancellation and we are not liable to refund any monies paid.
10. Supplementary packages
The cottages are well equipped and a welcome pack is provided. We can provide a broad range of supplementary packages as listed on the website. Full payment of these packages must also be made at the time of the final payment. Or, if supplementary packages are booked after this date, full payment is required at the time of booking the supplementary package.
If the cottage booked becomes unavailable or unusable for some reason prior to the date of arrival, we will immediately notify the guest and offer an alternative cottage. Or, in the event that one is not available, shall reimburse the guest with any monies paid.
Accommodation is limited to the number of persons for whom the booking is made. We can supply travel cots in cottages for an additional cost, and beds will be made up as twins or super kingsize as agreed. The cottages are not designed for the use of youth groups or student parties. Sleeping in tents or motor vehicles onsite is not permitted. In the event of a breach of this condition, we reserve the right to require the guest and their party to vacate immediately, without recourse to compensation.
13. Loss of property
We cannot be held responsible for loss or damage of guests’ belongings or for injury sustained during their stay at the holiday property. In the event of property being left at the cottages best efforts will be made to locate the items and arrange return at the guest’s expense.
Up to two pets are welcome in each cottage for a supplementary charge of £30 per animal to cover additional cleaning. More dogs maybe accepted in the case of guide dogs for the blind and hearing dogs for profoundly deaf guests. We ask that worming and flea control programmes are up to date for the benefit of your pets and as a courtesy to subsequent guests in your cottage. Please refrain from allowing your pets on the furniture or leaving them unattended in the cottage. Each cottage has access to the larger shared lawn, please do not allow dogs to run free unattended on the lawn as this space may be used by other guests and is not enclosed. The cottages are in a rural location and there are livestock in the fields nearby, please obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as the benefit of livestock and other walkers and their dogs.
15. Rights of entry
We reserve the right to enter the cottages at any reasonable time for any reasonable cause.
The guest undertakes to keep the cottage and all the furniture, fixtures, fittings and effects in the same state of repair and condition as at the date of arrival subject to reasonable wear and tear. Breakages and damage must be reported as soon as possible. In the event of any damages notified during the stay, or identified during the inventory check following departure, we shall retain all or any part of the damages deposit to cover the cost of repair or replacement.
Every effort is made to ensure the cottages are maintained to the highest standard of cleanliness. The guest undertakes to leave the accommodation in a clean and tidy state at departure. We reserve the right to make a charge for extra cleaning in the event that the cottage is deemed to have been left in an unsatisfactory state at the time of the inventory check following departure.
Smoking is not permitted inside the cottages.
19. Arrival and departure
Check-in by the guest and their party is from 3pm onwards. Check-out should take place no later than 10am on the day of departure. Earlier check-in or later check-out times may be agreed by prior arrangement, but may not always be possible.
Every care is taken to ensure that the cottages are maintained and presented to a high standard. However, if upon arrival, or during your stay, you have any cause to complain, please do let us know immediately, and every effort will be made to assist and rectify the situation. We will not be liable to make any refund in respect of complaints made after departure. We value every booking and want all our guests to enjoy their holidays.
21. Acts of God
Acts of God means any unforeseeable event that is beyond the control of Barrow Hill Barns, and shall include, but is not limited to: war, natural or nuclear disaster, fire, epidemics or terrorist activity. We are not liable to provide a refund in event of Acts of God and recommend you have appropriate Holiday Insurance to cover this possibility. If the cottages become inaccessible due to bad weather we will do our best to inform the guest and to offer you an alternative week.
The cottages have a good WiFi signal and the guest will be provided with a code to access this. The guest agrees reasonable and lawful usage of this service.
Loud music is not permitted. Please ensure noise is kept to a minimum between the hours of 11pm and 9am either inside the cottage or in the outside space. Please be considerate of other guests of Barrow Hill Barns at all times.
24. Special needs
Please inform us at the time of booking if you have any special requirements, for example food allergies or reduced mobility. In the event that we are not notified prior to arrival, we will do our best to meet special needs during your stay, but may not be able to accommodate specific requests.
There is adequate parking for guests of all eight cottages.