Terms & Conditions
For the purposes of these terms of letting the “guest” shall mean the person named on the reservation form and Barrow Hill Barns (T N Luff & Partners) shall be referred to as “we” or “us”.
A provisional booking shall be held for no longer than 48 hours (unless by agreement) and shall become a firm booking when we have received a completed booking form and a deposit equal to 25% of the total amount.
Remittances must be made in £s sterling as set out in the invoice by one of the following methods: bank transfer (sort code: 60-16-26 account number: 66448719); debit card, or credit. Any charges raised against us by a guest’s bank for handling bank transfers or other payments or shortfalls will be passed on to the guest.
When a booking enquiry is submitted via our online reservation system, an automatic summary is generated and sent to the email address provided. This summary does not form a contract between the guest and us. A contract shall only arise when the deposit has been paid and we have confirmed the booking in writing by email. The contract is governed by English Law, and any statutory rights are not affected by anything contained in these booking conditions.
4. Joint bookings
In the event that two or more parties are taking a single cottage together, or more than one cottage, the booking is to be made under a single name (the guest), who shall be responsible for all payments and damage.
All correspondence will be by email. We do not warrant, and are not responsible for, the accuracy of any verbal information given or any statement made by our staff or employees.
6. Damages deposit
A security deposit of £300 will be held on your card (the payment card you used for your booking) in the form of a pre-authorisation. This will be held on your card from 2 days prior to your booking start date and will be released no later than 7 days after your holiday (subject to clause 16 below). Please ensure your payment card is valid throughout your stay.
7. Final payment
The full balance of the total holiday cost is payable no later than 8 weeks before the date of arrival. Reminders or receipts will not be sent unless requested. If the full balance is not paid on time, we reserve the right to cancel the holiday booking, in which case the deposit will be forfeited.
Cancellations must be immediately notified to us and confirmed in writing or by email. We will use our best endeavours to re-let your booking, but will not be bound to accept any booking for your property, especially if we have alternative properties available. For cancellations where we are able to re-let:
- If a deposit has been paid this will be refunded, less a £50 administration fee.
- If the final balance payment has been made, we will refund you our final letting price (which may be less than you paid), less a £50 administration fee.
If we are unable to re-let there will be no refund and you will still be responsible for the full rental cost. Cancellation Insurance is not compulsory, however we strongly recommend such insurance to protect against the cancellation penalty.
If England is put into national lock-down ,or local lock-down where you live or here at Barrow Hill Barns, due to COVID-19 and the government states you are not legally allowed to travel to holiday homes we will provide a full refund or move your booking to an alternative date. This does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation or you can look for suitable cover on comparison sites.
9. Change of booking
An administration fee of £25 is charged for any changes to a booking. Bookings may not be transferred within one month of the visitor’s holiday or from one year to another. If the transfer also involves reducing the length of the holiday e.g. from two weeks to one week, it will be regarded as a cancellation and we are not liable to refund any monies paid.
10. Third Party Service Providers
A – That the owner is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct of the owner.
B – That the guest should not engage any third party to provide any service at the property without the consent of the owner (and where relevant the owner’s insurers) and that in making a request for consent, the guest should provide written details of the service provider (and any information requested by the owner’s insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.
C – That you will not accept liability for the activities of third party suppliers and where you make a suggestion or recommendation of a particular third party supplier, that will be based on the genuine belief and experience of the owner / or feedback received by the owner from other guests / contacts, and the owner shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest and the relevant third party service provider. Providing such a recommendation / suggestion will not alleviate the requirement to seek consent to use them.
If the cottage booked becomes unavailable or unusable for some reason prior to the date of arrival, we will immediately notify the guest and offer an alternative cottage. Or, in the event that one is not available, shall reimburse the guest with any monies paid.
We shall not be liable to the guest for any type of indirect or consequential damage, losses, costs, expenses or other claims for consequential compensation whatsoever (however caused) incurred by the guest or anyone in the guest’s group which arise from, or in connection with, the property rental. We can help you find similar local alternative accommodation but cannot guarantee this will be available.
Accommodation is limited to the number of persons for whom the booking is made. We can supply travel cots in cottages for an additional cost, and beds will be made up as twins or super king-size as agreed. The cottages are not designed for the use of youth groups or student parties. Sleeping in tents or motor vehicles onsite is not permitted. In the event of a breach of this condition, we reserve the right to require the guest and their party to vacate immediately, without recourse to compensation.
13. Loss of property
We cannot be held responsible for loss or damage of guests’ belongings or for injury sustained during their stay at the holiday property. In the event of property being left at the cottages best efforts will be made to locate the items and arrange return at the guest’s expense.
Up to three pets are welcome in each cottage for a supplementary charge of £0 per animal to cover additional cleaning. More dogs maybe accepted in the case of guide dogs for the blind and hearing dogs for profoundly deaf guests. We ask that worming and flea control programmes are up to date for the benefit of your pets and as a courtesy to subsequent guests in your cottage. Please refrain from allowing your pets on the furniture or leaving them unattended in the cottage. Each cottage has access to the larger shared lawn, please do not allow dogs to run free unattended on the lawn as this space may be used by other guests and is not enclosed. The cottages are in a rural location and there are livestock in the fields nearby, please obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as the benefit of livestock and other walkers and their dogs.
15. Rights of entry
We reserve the right to enter the cottages at any reasonable time for any reasonable cause.
The guest undertakes to keep the cottage and all the furniture, fixtures, fittings and effects in the same state of repair and condition as at the date of arrival subject to reasonable wear and tear. Breakages and damage must be reported as soon as possible. In the event of any damages notified during the stay, or identified during the inventory check following departure, we shall retain all or any part of the damages deposit to cover the cost of repair or replacement.
Every effort is made to ensure the cottages are maintained to the highest standard of cleanliness. The guest undertakes to leave the accommodation in a clean and tidy state at departure. We reserve the right to make a charge for extra cleaning in the event that the cottage is deemed to have been left in an unsatisfactory state at the time of the inventory check following departure.
Smoking is not permitted inside the cottages.
19. Arrival and departure
Check-in by the guest and their party is from 4pm onwards. Check-out should take place no later than 10am on the day of departure. Earlier check-in or later check-out times may be agreed by prior arrangement but may not always be possible.
Every care is taken to ensure that the cottages are maintained and presented to a high standard. However, if upon arrival, or during your stay, you have any cause to complain, please do let us know immediately, and every effort will be made to assist and rectify the situation. We will not be liable to make any refund in respect of complaints made after departure. We value every booking and want all our guests to enjoy their holidays.
21. Acts of God
Acts of God means any unforeseeable event that is beyond the control of Barrow Hill Barns, and shall include, but is not limited to: war, natural or nuclear disaster, fire, epidemics or terrorist activity. We are not liable to provide a refund in event of Acts of God and recommend you have appropriate Holiday Insurance to cover this possibility. If the cottages become inaccessible due to bad weather, we will do our best to inform the guest and to offer you an alternative week.
The cottages have a good WiFi signal and the guest will be provided with a code to access this. The guest agrees reasonable and lawful usage of this service.
Loud music is not permitted. Please ensure noise is kept to a minimum between the hours of 11pm and 9am either inside the cottage or in the outside space. Please be considerate of other guests of Barrow Hill Barns at all times.
24. Special needs
Please inform us at the time of booking if you have any special requirements, for example food allergies or reduced mobility. In the event that we are not notified prior to arrival, we will do our best to meet special needs during your stay but may not be able to accommodate specific requests.
25. Parties and events
Parties or events involving more than the occupancy of each cottage are not permitted unless there is prior permission from the Barrow Hill Barns team. We reserve the right to ask anyone who is not a guest at Barrow Hill Barns to leave the premises.
BBQ’s are provided for use by guests. They should be cleaned upon departure, if not the guest may incur a cleaning charge of £20 at our discretion. The BBQ’s provided are only to be used to cook food. Under no circumstances may they be used as a fire pit or a source of outdoor heat. This can damage the BBQ and the guest will be liable for the full value of a replacement BBQ which will be taken from the damages deposit.
There is adequate parking for guests of all eight cottages.